Save new customer issues as Nutshell notes
Keep feedback attached to the relationship, not just the repository.
Trigger
Issue Added Event
Triggers when a new issue is added to a repository.
Action
Create Notes
Add a note to a contact, lead, account, or other record.
Why this helps
Customer context in a GitHub issue is easy to miss when the person who opened it is not the person handling the account.
- Preserves the original customer signal.
- Gives account owners a searchable history.
- Reduces repeated questions across product and customer work.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Nutshell to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create a Nutshell note for each new GitHub issue that contains customer feedback.
- 3Pick the new issue trigger and choose where run reports should appear.
- 4Create one representative issue and verify the saved note.
Questions about this workflow
Can internal engineering issues be excluded?
Yes. Instruct Notis to act only on issues with customer-facing labels, recognizable account context, or specific repositories.
Will the original issue remain linked?
Ask Notis to include the GitHub issue URL in the note.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Nutshell. A trigger fires from one place; an action lands in another.
GitHub triggers
Nutshell actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Accounts
Create one or more company accounts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Custom Field for Accounts
Create a custom field for company accounts.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a repository.
Create Activities
Log a completed activity or schedule one for later.
Branch Changed
Triggers when a branch receives commits or its protection settings change.
Create Contacts
Create one or more contacts.
New Branch Created
Triggers when a new branch is created in a repository.
Create Lead
Create a lead.
Check Run Status / Conclusion Changed
Triggers when a check run’s status or conclusion changes.
Create Custom Field for Leads
Create a custom field for leads.
Check Suite Status / Conclusion Changed
Triggers when a check suite’s status or conclusion changes for a reference.
Create Notes
Add a note to a contact, lead, account, or other record.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository.
Create Sources
Create sources to track where leads or contacts originate.
Connect any two apps with Notis in the middle.
GitHub and Nutshell, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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