Turn customer-facing pull requests into communication tasks
Plan the customer message while the change is still easy to understand.
Trigger
New Pull Request Created
Triggers when a new pull request is created in GitHub, matching the optional configured filters. Emits an event for each newly created pull request. Supports filtering by repository, owner/organisation, author, assignee, label, state, base branch, head branch, and draft status.
Action
Create conversation
Creates a new conversation in intercom
Why this helps
Release communication often gets postponed until the technical work is already shipping.
- Starts communication planning earlier in the development cycle.
- Creates a durable place for context and decisions.
- Reduces last-minute release messaging.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Intercom to Notis once through the portal.
- 2Create an automation in Automations or ask Notis to set it up.
- 3Use this instruction: When a new GitHub pull request is created for a customer-facing change, create an Intercom conversation with its summary, repository link, author, and suggested communication questions.
- 4Select the new pull request trigger and choose where Notis reports runs.
- 5Test with one real customer-facing pull request.
Questions about this workflow
How does Notis know a pull request is customer-facing?
Tell Notis which repository, branch, author, label, or wording should indicate customer impact.
Can the conversation be used for release notes?
Yes. Ask Notis to structure the conversation around customer benefit, impact, timing, and open questions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Intercom. A trigger fires from one place; an action lands in another.
GitHub triggers
Intercom actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Attach a contact to a company
You can attach a company to a single contact.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Close conversation
Closes a conversation in intercom, marking it as resolved
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Commit Event
Triggered when a new commit is pushed to a repository.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Not just GitHub and Intercom. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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