Turn customer-facing pull requests into communication tasks
Plan the customer message while the change is still easy to understand.
Trigger
New Pull Request Created
Triggers when a new pull request is created.
Action
Create conversation
Create a new conversation associated with a user or contact.
Why this helps
Release communication often gets postponed until the technical work is already shipping.
- Starts communication planning earlier in the development cycle.
- Creates a durable place for context and decisions.
- Reduces last-minute release messaging.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Intercom to Notis once through the portal.
- 2Create an automation in Automations or ask Notis to set it up.
- 3Use this instruction: When a new GitHub pull request is created for a customer-facing change, create an Intercom conversation with its summary, repository link, author, and suggested communication questions.
- 4Select the new pull request trigger and choose where Notis reports runs.
- 5Test with one real customer-facing pull request.
Questions about this workflow
How does Notis know a pull request is customer-facing?
Tell Notis which repository, branch, author, label, or wording should indicate customer impact.
Can the conversation be used for release notes?
Yes. Ask Notis to structure the conversation around customer benefit, impact, timing, and open questions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Intercom. A trigger fires from one place; an action lands in another.
GitHub triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
Add a contact to an opt-in or opt-out subscription, changing their message consent.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to contact
Adds a tag to a contact for categorization or tracking.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a repository.
Assign conversation
Assign a conversation to an admin or team for follow-up.
Branch Changed
Triggers when a branch receives commits or its protection settings change.
Archive contact
Archives a contact.
New Branch Created
Triggers when a new branch is created in a repository.
Close conversation
Close a conversation as resolved; this cannot be undone without a separate reopen action.
Check Run Status / Conclusion Changed
Triggers when a check run’s status or conclusion changes.
Attach contact to company
Associates a contact with a company.
Check Suite Status / Conclusion Changed
Triggers when a check suite’s status or conclusion changes for a reference.
Create a collection
Create a collection to organize content in the help center.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository.
Attach contact to conversation
Adds a contact as a participant to an existing conversation on behalf of an admin or contact.
Connect any two apps with Notis in the middle.
GitHub and Intercom, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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