Give every customer-relevant issue a support path
Capture the issue once, then let the right support context follow it.
Trigger
Issue Added Event
Triggers when a new issue is added to a repository.
Action
Create conversation
Create a new conversation associated with a user or contact.
Why this helps
Customer-relevant GitHub issues can lack a visible support owner or response plan.
- Creates a support record for customer-relevant issues.
- Keeps issue context available without manual duplication.
- Makes follow-up easier to assign and discuss.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Intercom to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it.
- 3Use this instruction: When a new GitHub issue is clearly a customer question, bug, or feature request, create an Intercom conversation summarizing the issue and linking back to GitHub.
- 4Select the new issue trigger and choose the channel for run reports.
- 5Test with one real customer-relevant issue.
Questions about this workflow
Can internal-only issues be excluded?
Yes. Tell Notis to act only on selected labels, repositories, authors, or customer-related wording.
Will the original issue remain unchanged?
Yes. The workflow creates an Intercom support record while preserving the GitHub issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Intercom. A trigger fires from one place; an action lands in another.
GitHub triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
Add a contact to an opt-in or opt-out subscription, changing their message consent.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to contact
Adds a tag to a contact for categorization or tracking.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a repository.
Assign conversation
Assign a conversation to an admin or team for follow-up.
Branch Changed
Triggers when a branch receives commits or its protection settings change.
Archive contact
Archives a contact.
New Branch Created
Triggers when a new branch is created in a repository.
Close conversation
Close a conversation as resolved; this cannot be undone without a separate reopen action.
Check Run Status / Conclusion Changed
Triggers when a check run’s status or conclusion changes.
Attach contact to company
Associates a contact with a company.
Check Suite Status / Conclusion Changed
Triggers when a check suite’s status or conclusion changes for a reference.
Create a collection
Create a collection to organize content in the help center.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository.
Attach contact to conversation
Adds a contact as a participant to an existing conversation on behalf of an admin or contact.
Connect any two apps with Notis in the middle.
GitHub and Intercom, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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