Keep listening while a customer issue is being worked
A new issue should start a feedback thread that stays active until the problem is understood.
Trigger
Issue Added Event
Action
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Why this helps
Support and product concerns become isolated tickets instead of sustained customer conversations.
- Maintains continuity during issue resolution
- Reduces repeated manual outreach
- Gives founders a broader view of recurring pain
Setup
Build it in a few focused steps.
- 1Connect GitHub and Delighted once in the Notis portal.
- 2Create the automation in the portal or ask Notis for it in plain language.
- 3Tell Notis to enroll relevant affected customers in Delighted email Autopilot when a new GitHub issue is created.
- 4Choose the issue added trigger, select the run-report channel, and test with one real issue.
Questions about this workflow
Can this apply to customer-reported issues only?
Yes. Add that condition to the plain-language instruction.
Can the issue label determine the audience?
Yes. Tell Notis which labels identify the relevant customer segment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Delighted. A trigger fires from one place; an action lands in another.
GitHub triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
New Workflow Artifact Created
Create or Update Person
Creates or updates a person and schedules a survey email.
Branch Changed
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
New Branch Created
Delete Person
Permanently deletes a person and all associated data.
Check Run Status / Conclusion Changed
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Check Suite Status / Conclusion Changed
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
New Code Scanning Alert Created
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
GitHub and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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