Check whether a fix actually solved the problem
Closing the issue is not the same as closing the loop. Ask the customer while the outcome is clear.
Trigger
Issue State / Properties Changed
Action
Create or Update Person
Creates or updates a person and schedules a survey email.
Why this helps
Issues are marked done without confirming that the person who raised them feels helped.
- Measures perceived resolution instead of internal completion
- Reveals fixes that need another pass
- Gives founders confidence before moving on
Setup
Build it in a few focused steps.
- 1Connect GitHub and Delighted once in the Notis portal.
- 2Create the automation in Automations -> New Automation or ask Notis conversationally.
- 3Use one instruction asking Notis to schedule a Delighted survey for the relevant customer when their GitHub issue closes.
- 4Select the issue state or properties trigger, choose the run-report channel, and test with one resolved issue.
Questions about this workflow
Can this run only when an issue is closed?
Yes. Specify that reopenings and unrelated property changes should be ignored.
Can it survey the original reporter?
Yes. Ask Notis to use the issue reporter when that person is a known customer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Delighted. A trigger fires from one place; an action lands in another.
GitHub triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
New Workflow Artifact Created
Create or Update Person
Creates or updates a person and schedules a survey email.
Branch Changed
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
New Branch Created
Delete Person
Permanently deletes a person and all associated data.
Check Run Status / Conclusion Changed
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Check Suite Status / Conclusion Changed
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
New Code Scanning Alert Created
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
GitHub and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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