Find unanswered Docsbot questions after customer calls
Turn questions raised in calls into a focused Docsbot follow-up queue.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Repeated customer questions reveal gaps, but they remain scattered across transcripts and bot history.
- Prioritize real customer gaps
- Connect bot history to call context
- Reduce repeated manual searches
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Docsbot ai in the Notis portal.
- 2Create an automation asking Notis to list unanswered questions for the identified bot.
- 3Choose the Fireflies Transcription Complete trigger.
- 4Select a channel for run reports.
- 5Test with a transcript containing a valid bot id.
Questions about this workflow
Can it filter by status?
Yes. Instruct Notis to request questions with an unanswered status when that is the intended queue.
What if the transcript has no bot id?
Tell Notis to report that the identifier is missing instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Docsbot ai. A trigger fires from one place; an action lands in another.
Fireflies triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Fireflies and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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