Standardize voice of customer queries
Give every customer insight review the same reliable starting point.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Why this helps
Voice of customer work varies by person and misses recurring themes.
- Create consistent insight retrieval
- Reduce analyst variation
- Make themes easier to compare
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Contentful graphql in Notis once.
- 2Create an automation named Standardize voice of customer query.
- 3Tell Notis to extract voice of customer themes and prepare a persisted query that retrieves matching Contentful content.
- 4Pick the Fireflies transcription complete trigger.
- 5Choose where reports go and test with one real transcript.
Questions about this workflow
Can the taxonomy be customized?
Yes. Provide your preferred themes, labels, and inclusion rules in the instruction.
Does it compare historical themes?
Only if the supplied Contentful query and available transcript context provide that history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Contentful graphql. A trigger fires from one place; an action lands in another.
Fireflies triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Fireflies and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.