Refresh FAQ research queries from support calls
Let real customer questions guide the FAQ content you retrieve.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Why this helps
FAQ research becomes stale when support questions are not reviewed systematically.
- Keep FAQ research grounded in real calls
- Reduce repetitive analysis
- Improve content relevance
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Contentful graphql in Notis once.
- 2Create an automation named Refresh FAQ research query.
- 3Tell Notis to extract recurring questions and update the persisted query used to find matching FAQ content.
- 4Pick the Fireflies transcription complete trigger.
- 5Select a report channel and test with one support transcript.
Questions about this workflow
Can it handle several questions in one call?
Yes. Ask Notis to group recurring questions before preparing the query.
What must I provide?
Provide the existing query or the Contentful schema information needed to shape it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Contentful graphql. A trigger fires from one place; an action lands in another.
Fireflies triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Fireflies and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.