Give Chatbotkit the context customer calls contain
Carry customer goals and unresolved issues from the call into the conversations that handle them.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Support work starts without the customer context already captured in the call.
- Reduce repeated customer questions
- Preserve promised actions
- Speed up support handoffs
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Chatbotkit in Notis once.
- 2Create an automation named Customer call context.
- 3Tell Notis to extract customer goals, issues, sentiment, commitments, and open questions, then send them to Chatbotkit.
- 4Pick Fireflies Transcription Complete as the trigger and choose where reports go.
- 5Test with one real customer call.
Questions about this workflow
Can this include sensitive customer details?
Use your own data handling rules and instruct Notis to omit details you do not want forwarded.
Can the format match our support playbook?
Yes. Include the playbook headings in the plain language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Chatbotkit. A trigger fires from one place; an action lands in another.
Fireflies triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Fireflies and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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