Audit Support Callback Numbers
Keep support callback queues cleaner with a recurring phone detail review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Support teams inherit stale or suspicious numbers in callback lists.
- Catch stale numbers earlier
- Give support teams useful context
- Review exceptions in one report
Setup
Build it in a few focused steps.
- 1Connect Callerapi in the Notis portal.
- 2Create an automation that reviews the support callback list and summarizes Callerapi exceptions.
- 3Pick a recurring Notis schedule trigger.
- 4Choose the report channel.
- 5Test with one current callback number.
Questions about this workflow
Does this remove numbers from the list?
No. It reports findings for your support team to review.
Can it include carrier details?
Yes. Ask Notis to include carrier information in the summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Callerapi. A trigger fires from one place; an action lands in another.
Fireflies triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Connect any two apps with Notis in the middle.
Fireflies and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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