Open BotStar the moment an escalation arrives
Give urgent events a direct path into a live conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Escalations wait for someone to notice an alert and manually open the chat widget.
- Reduce escalation response time
- Make urgent work visible
- Start the right conversation quickly
Setup
Build it in a few focused steps.
- 1Connect BotStar in Notis once.
- 2Create a webhook automation and describe the escalation condition for opening BotStar.
- 3Configure the Notis webhook trigger and choose a report channel.
- 4Send one real escalation webhook to test the instruction.
- 5Review the run report and confirm the widget opens as expected.
Questions about this workflow
Will every webhook open the widget?
Your prompt can require a specific escalation condition before opening it.
What mode does opening require?
BotStar open is intended for livechat or popup mode after bootstrapping.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Botstar. A trigger fires from one place; an action lands in another.
Fireflies triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Fireflies and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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