Give escalations the right Ascora customer context
Respond to difficult conversations with the account details in view.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Escalations consume time when the responder must hunt for the customer record first.
- Speeds escalation response
- Reduces context switching
- Keeps account identity verified
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Ascora in Notis once.
- 2Create an automation that detects escalation language in completed transcripts and retrieves the related Ascora customer record.
- 3Pick the Fireflies Transcription Complete trigger.
- 4Choose an urgent report channel.
- 5Test with an escalation transcript.
Questions about this workflow
What if no customer match exists?
The report flags the missing match so the responder can verify the account.
Does it notify the customer?
No. It prepares internal context only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Ascora. A trigger fires from one place; an action lands in another.
Fireflies triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Connect any two apps with Notis in the middle.
Fireflies and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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