Review Agiled tickets from customer calls
Give support the latest customer context without another manual search.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Get Tickets
Tool to retrieve a list of all tickets. use after obtaining api token when you need an overview of support or issue tickets.
Why this helps
Support records stay stale when customer updates remain only in call transcripts.
- Keep support context current
- Prioritize customer follow-up
- Reduce repeated questions
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Agiled in Notis once.
- 2Create an automation named Customer call to ticket review.
- 3Tell Notis to summarize issue updates, retrieve related Agiled tickets, and report changed expectations, blockers, and next steps.
- 4Choose the Fireflies Transcription Complete trigger and a report channel.
- 5Test with a customer call tied to an existing ticket.
Questions about this workflow
What if the call has no ticket reference?
Notis should report likely matches using the customer or issue details and mark confidence.
Does it close tickets?
No. It only retrieves tickets and summarizes the needed follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Agiled. A trigger fires from one place; an action lands in another.
Fireflies triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Fireflies and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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