Review campaign complaints after a customer call
Move from a complaint mention to an actionable audience review.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Get Campaign Complaints
Tool to retrieve contacts who reported a specific campaign as spam. Use when you need to identify which contacts flagged your campaign as unwanted. Supports filtering by Group ID and date range with pagination.
Why this helps
Complaint concerns remain anecdotal because the affected contacts are not identified quickly.
- Identify affected recipients
- Support faster remediation
- Keep customer conversations evidence based
Setup
Build it in a few focused steps.
- 1Connect Fireflies and ActiveTrail once in Notis.
- 2Create an automation that identifies the campaign and retrieves complaint contacts, with any requested date or group filters.
- 3Pick the transcription complete trigger.
- 4Choose where reports go and test with a transcript describing a campaign complaint.
Questions about this workflow
Can it filter by contact group?
Yes. Include the relevant ActiveTrail group in the instruction.
Does it send a response to complainants?
No. It retrieves and summarizes complaint data for your next action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to ActiveTrail. A trigger fires from one place; an action lands in another.
Fireflies triggers
ActiveTrail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Group Member
Tool to add a member to a group in ActiveTrail. Use when you need to add a contact to a specific group with their email and optional contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contact Growth
Tool to retrieve executive report on contact growth showing daily active and inactive contact growth. Use when you need to measure the increase in amount of contacts over a date range.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
Create a New Group
Tool to create a new group in ActiveTrail. Use when you need to add a new group to organize and segment contacts.
Create Contact
Tool to create a new contact in ActiveTrail. Use when you need to add a new contact to the system. Note: Newly created contacts won't be linked to any group, making email/SMS delivery impossible until assigned to a group. Either email or sms must be provided.
Create Content Category
Tool to create a new content category in ActiveTrail account. Use when you need to add a new category for organizing campaigns and templates.
Create New Mailing List
Tool to create a new mailing list in ActiveTrail. Use when you need to add a new mailing list to organize and manage contacts.
Create Order
Tool to create new orders in ActiveTrail commerce system. Use when you need to add order records with customer information, products, and transaction details. Accepts an array of order objects for batch creation.
Connect any two apps with Notis in the middle.
Fireflies and ActiveTrail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business ActiveTrail.