Answer customer lookup requests from Discord
Give support the customer context they need while the conversation is active.
Trigger
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Action
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
Why this helps
Support loses time switching tools to confirm whether a customer exists in DPD.
- Keeps support in the conversation
- Makes filters and pagination explicit
- Avoids guessing when identifying details are missing
Setup
Build it in a few focused steps.
- 1Connect Discord and Dpd2 in Notis once.
- 2Create an automation named Customer lookup from support chat.
- 3Tell Notis to extract only customer filters explicitly stated in the message, list matching DPD customers, and explain when the result is paginated or ambiguous.
- 4Choose New Discord Message Trigger and a support channel, then select a report channel.
- 5Test with one real customer lookup request.
Questions about this workflow
Can it search by an email address?
It can use an email only if the DPD list action accepts that filter and the message supplies it.
Will it expose every customer field?
Ask Notis to summarize only the fields needed for the support decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Dpd2. A trigger fires from one place; an action lands in another.
Discord triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Tool to retrieve details of a specific storefront by its id. use when you need storefront metadata after you have its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Discord and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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