Assign a support role from a Discord help request
Route help requests to the people who can act on them.
Trigger
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Action
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Why this helps
Support needs get buried before the right person notices them.
- Routes support faster
- Creates consistent ownership
- Reduces channel monitoring
Setup
Build it in a few focused steps.
- 1Connect Discord and Discordbot in Notis once.
- 2Create an automation and describe how to identify support requests and the role to assign.
- 3Pick New Discord Message Trigger for the support channel.
- 4Choose a report channel and test with one real request.
Questions about this workflow
Can it assign the role to the requester?
Yes, when the requester is identifiable and the bot can manage the target role.
What if the message is unclear?
Tell Notis to skip role assignment and report the ambiguity for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Discordbot. A trigger fires from one place; an action lands in another.
Discord triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Discord and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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