Turn Discord support escalations into wiki answers
Give support escalations a documentation grounded response path.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Read wiki contents
View documentation about a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Why this helps
Support escalations consume engineering time when the answer already exists in repository documentation.
- Reduce engineering interruptions
- Reuse existing documentation
- Improve support response consistency
Setup
Build it in a few focused steps.
- 1Connect Discord and Devin MCP in Notis.
- 2Create an automation asking Devin to read the repository wiki for each support escalation payload.
- 3Pick a Notis webhook trigger and connect it to your escalation intake.
- 4Choose a report channel and test with one real support escalation.
Questions about this workflow
What should the payload contain?
Include the Discord conversation, repository name, and the support question.
Will it send a customer reply automatically?
No. It produces a report for your team to review and use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Devin MCP. A trigger fires from one place; an action lands in another.
Discord triggers
Devin MCP actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List available repos
List all repositories available to query with your Devin account. Only available in private mode (via devin.ai endpoints).
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Read wiki contents
View documentation about a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Read wiki structure
Get a list of documentation topics for a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Connect any two apps with Notis in the middle.
Discord and Devin MCP, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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