Enroll happy Discord customers in Autopilot Email
Turn a good customer moment into an ongoing listening loop.
Trigger
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Action
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Why this helps
Positive feedback is celebrated once, then disappears without a consistent follow-up.
- Build on positive customer moments
- Measure sentiment over time
- Automate recurring survey enrollment
Setup
Build it in a few focused steps.
- 1Connect Discord and Delighted in Notis once.
- 2Create an automation named Positive feedback Autopilot.
- 3Tell Notis to add a customer to Delighted Autopilot Email when a Discord message expresses meaningful positive feedback and includes contact details.
- 4Pick New Discord Message as the trigger and choose a report channel.
- 5Test with one real message.
Questions about this workflow
Can Notis distinguish praise from casual chat?
Yes. Include examples and the level of specificity required in the prompt.
Can I add customer segments?
Ask Notis to include the segment as a custom property when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Delighted. A trigger fires from one place; an action lands in another.
Discord triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Discord and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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