Build Contentful support summaries from Discord threads
Give support follow-up the full thread context and official content references.
Trigger
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support threads contain answers and unresolved details that are difficult to consolidate.
- Reduce support handoff time
- Reference approved guidance
- Highlight unresolved questions
Setup
Build it in a few focused steps.
- 1Connect Discord and Contentful graphql in Notis once.
- 2Create an automation named Support thread summary.
- 3Tell Notis to summarize the thread, query Contentful for official guidance, and separate resolved points from open questions.
- 4Pick New Thread Created as the trigger.
- 5Choose a report channel and test with one real support thread.
Questions about this workflow
Can it identify unanswered questions?
Yes. Ask Notis to list questions that remain unresolved after reviewing the thread and Contentful results.
Can it include links from Contentful?
Yes, when those links are returned by the query.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Contentful graphql. A trigger fires from one place; an action lands in another.
Discord triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Connect any two apps with Notis in the middle.
Discord and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.