Keep Bitbucket issues updated from Discord support
Bring customer context into the issue without hunting through chat history.
Trigger
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Action
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
Why this helps
Support details stay buried in Discord while engineers work from a separate Bitbucket issue.
- Keeps customer evidence beside implementation work
- Reduces repeated explanations
- Improves handoffs between support and engineering
- Creates a searchable decision trail
Setup
Build it in a few focused steps.
- 1Connect Discord and Bitbucket in the Notis portal.
- 2Create an automation that finds the matching Bitbucket issue and summarizes the support update.
- 3Pick New Discord Message as the trigger for the support channel.
- 4Select a report channel and test with one real customer conversation.
Questions about this workflow
How does Notis find the issue?
Describe the identifiers your team uses, such as issue keys, ticket links, or distinctive bug wording.
Can the comment include a short summary?
Yes. Instruct Notis to summarize the conversation and include only decisions, impact, and next steps.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Bitbucket. A trigger fires from one place; an action lands in another.
Discord triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Discord and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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