Review customer order history from a Discord reaction
Flag a customer conversation once and get the order history without another search.
Trigger
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Support teams mark conversations for review but lose the customer context later.
- Preserve review context
- Speed up account checks
- Reduce handoff friction
Setup
Build it in a few focused steps.
- 1Connect Discord and Baselinker once.
- 2Create an automation that reads the reacted message, extracts the customer email, and searches Baselinker orders by email.
- 3Pick Message Reaction Added as the trigger.
- 4Choose the report destination and test with one customer message.
Questions about this workflow
What if the message contains several emails?
Tell Notis to use the customer email and flag ambiguity when more than one is present.
Can it include order counts?
Yes. Ask Notis to summarize the number and key details of returned orders.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Baselinker. A trigger fires from one place; an action lands in another.
Discord triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Discord and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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