Turn customer issue comments into Dynamics cases
Route support signals from documentation before they become escalations.
Trigger
New Footer Comment Added to Page
Triggers when a new footer comment is added to a Confluence page.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
Important customer problems remain in comments where support teams may not see them.
- Surface customer issues quickly
- Preserve comment and page context
- Give support a clear starting summary
Setup
Build it in a few focused steps.
- 1Connect Confluence and Dynamics365 in Notis once.
- 2Create an automation named Confluence Comment to Dynamics Case.
- 3Tell Notis to create a case for comments describing a customer issue, outage, defect, or escalation.
- 4Pick the New Footer Comment Added to Page trigger.
- 5Choose a report channel and test with one support comment.
Questions about this workflow
Can it distinguish feedback from incidents?
Yes. Ask Notis to create cases only for actionable support or incident reports.
Will the source page be included?
Yes. Instruct Notis to include the page URL and relevant comment text.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Confluence to Dynamics365. A trigger fires from one place; an action lands in another.
Confluence triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Attachment Added
Triggers when a new attachment is uploaded to a Confluence page. Optionally filters by media type.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Blog Post Added to Label
Triggers when a new blog post is added to a specific label in Confluence.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Blogpost Inline Comment Added
Triggers when a new inline comment is added to a Confluence blog post.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Blog Post Like Count Changed
Triggers when a Confluence blog post's like count changes (someone likes or unlikes).
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Blog Post Updated
Triggers when a Confluence blog post is updated (any edit that creates a new version).
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Content Restrictions Changed
Triggers when view or edit restrictions change on a Confluence page or blog post. Detects user/group restrictions being added, removed, or modified.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Confluence and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dynamics365.