Turn documentation tasks into ready ticket drafts
Move a support follow up from task list to structured ticket while the details are fresh.
Trigger
New Task Created
Triggers when a new task (action item) is created in Confluence.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
Tasks that record customer issues often require another manual rewrite before support can act.
- Preserve issue context
- Standardize ticket creation
- Reduce duplicate typing
Setup
Build it in a few focused steps.
- 1Connect Confluence and Docsbot ai in Notis once.
- 2Create an automation explaining how task details and any transcript should shape the ticket.
- 3Choose New Task Created as the trigger.
- 4Select a report channel.
- 5Test with one task containing support context.
Questions about this workflow
Does every task become a ticket?
Only if your instruction says to process every task or defines a qualifying condition.
What if there is no conversation transcript?
The workflow should flag missing conversation context because ticket generation expects an existing conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Confluence to Docsbot ai. A trigger fires from one place; an action lands in another.
Confluence triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Attachment Added
Triggers when a new attachment is uploaded to a Confluence page. Optionally filters by media type.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Blog Post Added to Label
Triggers when a new blog post is added to a specific label in Confluence.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Blogpost Inline Comment Added
Triggers when a new inline comment is added to a Confluence blog post.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Blog Post Like Count Changed
Triggers when a Confluence blog post's like count changes (someone likes or unlikes).
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
Blog Post Updated
Triggers when a Confluence blog post is updated (any edit that creates a new version).
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Content Restrictions Changed
Triggers when view or edit restrictions change on a Confluence page or blog post. Detects user/group restrictions being added, removed, or modified.
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Confluence and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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