Cancel an eligible Castingwords order from a Confluence comment
Stop unwanted transcription work from the discussion where the decision changed.
Trigger
New Inline Comment Added to Page
Triggers when a new inline comment is added to a Confluence page.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
Cancellation decisions arrive in comments but the active order keeps progressing.
- Acts on cancellation decisions quickly
- Keeps the reason with the page discussion
- May recover eligible pre processing spend
Setup
Build it in a few focused steps.
- 1Connect Confluence and Castingwords once in Notis.
- 2Create an automation named Comment based transcription cancellation.
- 3Tell Notis to inspect each new page inline comment for an explicit cancellation request and Castingwords file reference, then cancel and request a refund when eligible.
- 4Pick the New Inline Comment Added to Page trigger and choose a report channel.
- 5Test with one clearly worded cancellation comment.
Questions about this workflow
When is a refund possible?
Castingwords supports cancellation and refund when no transcription work has been done, including pre processing, audio processing, or error states.
What if the comment is ambiguous?
Notis should report the ambiguity and avoid cancelling until the request and file reference are clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Confluence to Castingwords. A trigger fires from one place; an action lands in another.
Confluence triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New Attachment Added
Triggers when a new attachment is uploaded to a Confluence page. Optionally filters by media type.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
Blog Post Added to Label
Triggers when a new blog post is added to a specific label in Confluence.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Blogpost Inline Comment Added
Triggers when a new inline comment is added to a Confluence blog post.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Blog Post Like Count Changed
Triggers when a Confluence blog post's like count changes (someone likes or unlikes).
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
Blog Post Updated
Triggers when a Confluence blog post is updated (any edit that creates a new version).
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Content Restrictions Changed
Triggers when view or edit restrictions change on a Confluence page or blog post. Detects user/group restrictions being added, removed, or modified.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Confluence and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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