Set clearer expectations when you are away
Use support notes available in Cody to prepare a helpful WhatsApp greeting and away message.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Configure WhatsApp Conversational Automation
Configures automated greetings, away messages, commands, and conversation prompts.
Why this helps
Contacts may not know when to expect a response when the team is unavailable.
- Uses support guidance to prepare clear customer-facing messages.
- Configures away and greeting messages through WhatsApp conversational automation settings.
- Sets expectations when a live response is not available.
Setup
Build it in a few focused steps.
- 1Connect Cody and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to summarize the supplied support guidance with Cody and configure the WhatsApp greeting and away message using the supplied business settings.
- 4Choose a recurring schedule or webhook trigger and select where run reports should go.
- 5Test with one real support scenario and review the configured messages.
Questions about this workflow
Does this send replies to every incoming message?
This action configures conversational automation settings, including away and greeting messages. It is not the Send message action.
Can Cody supply the exact business hours?
Only if they are available in Cody or included in the request. Provide any required schedule details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cody to Whatsapp. A trigger fires from one place; an action lands in another.
Cody triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a message template, which must be approved before use.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Block WhatsApp Users
Delete message template
Permanently deletes every language version of a named template, and this action cannot be undone.
Configure WhatsApp Conversational Automation
Configures automated greetings, away messages, commands, and conversation prompts.
Get business profile
Retrieve the business profile for a business phone number.
Create WhatsApp Flow
Creates a draft flow; configure and publish it before it can be used.
Create WhatsApp Max Price Agreement
Sets a per-conversation price ceiling for applicable messages across the business account.
Get media info
Retrieve metadata and a temporary download link for uploaded media.
Connect any two apps with Notis in the middle.
Cody and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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