Answer WhatsApp questions from company knowledge
Ask Notis to find the relevant business information in Cody and deliver a clear answer in WhatsApp.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a WhatsApp user within the service window or with an approved template.
Why this helps
Finding an accurate answer across company documents can interrupt focused work and delay a customer response.
- Finds relevant information in Cody before composing a response.
- Keeps a manual request and its answer in one automation run.
- Reduces time spent searching documents and switching apps.
Setup
Build it in a few focused steps.
- 1Connect Cody and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to search Cody for the answer to the supplied question and send a concise WhatsApp message to the supplied recipient.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real question and an appropriate WhatsApp recipient.
Questions about this workflow
How does this automation start?
A webhook starts it when an HTTP request is sent to the automation.
What does Cody contribute?
Cody can search company knowledge and summarize documents so Notis can compose a relevant answer. The request must provide the question and recipient details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cody to Whatsapp. A trigger fires from one place; an action lands in another.
Cody triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a message template, which must be approved before use.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Block WhatsApp Users
Delete message template
Permanently deletes every language version of a named template, and this action cannot be undone.
Configure WhatsApp Conversational Automation
Configures automated greetings, away messages, commands, and conversation prompts.
Get business profile
Retrieve the business profile for a business phone number.
Create WhatsApp Flow
Creates a draft flow; configure and publish it before it can be used.
Create WhatsApp Max Price Agreement
Sets a per-conversation price ceiling for applicable messages across the business account.
Get media info
Retrieve metadata and a temporary download link for uploaded media.
Connect any two apps with Notis in the middle.
Cody and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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