Respond to customer concerns with useful context
Give Notis the customer's message and let Cody find the product or policy information that can inform a thoughtful reply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Why this helps
Customer concerns are harder to address when finding the right product detail interrupts the conversation.
- Finds relevant product or policy context in Cody.
- Replies in the context of the message being answered.
- Helps keep responses focused on the customer's concern.
Setup
Build it in a few focused steps.
- 1Connect Cody and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to find relevant product or policy details in Cody and reply to the supplied WhatsApp message with a clear, concise response.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real customer message and its conversation details.
Questions about this workflow
Does this send a reply in the same conversation?
Yes. Provide the specific message details for the WhatsApp Send reply action.
Can Cody answer questions about products?
Cody can search company knowledge. Include or make available the product information needed for the reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cody to Whatsapp. A trigger fires from one place; an action lands in another.
Cody triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a message template, which must be approved before use.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Block WhatsApp Users
Delete message template
Permanently deletes every language version of a named template, and this action cannot be undone.
Configure WhatsApp Conversational Automation
Configures automated greetings, away messages, commands, and conversation prompts.
Get business profile
Retrieve the business profile for a business phone number.
Create WhatsApp Flow
Creates a draft flow; configure and publish it before it can be used.
Create WhatsApp Max Price Agreement
Sets a per-conversation price ceiling for applicable messages across the business account.
Get media info
Retrieve metadata and a temporary download link for uploaded media.
Connect any two apps with Notis in the middle.
Cody and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Whatsapp.