Find the Support Answers You Still Need
Spot questions your current knowledge does not answer before they keep coming back.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a chat.
Why this helps
Teams can repeat the same research when support questions lack a clear documented answer.
- Review questions supplied through the automation context.
- Highlight gaps rather than guessing at answers.
- Send a practical follow-up list to Telegram.
Setup
Build it in a few focused steps.
- 1Connect Cody and Telegram once in Notis.
- 2Create an automation through the portal or by asking Notis from any channel.
- 3In one instruction, ask Cody to review the support questions or records available in its company knowledge, identify questions without a documented answer, and send the gap list to Telegram.
- 4Choose a recurring cron schedule and a run report destination.
- 5Test with a representative set of questions and confirm the gaps are accurate.
Questions about this workflow
Does Cody have access to a support inbox?
Only if that information is available in Cody's connected company knowledge. The workflow does not add an inbox integration.
Can the report include suggested documentation topics?
Yes. Ask Cody to group unanswered questions into candidate documentation topics.
Does the review know which questions are new?
A new-versus-old comparison needs dates or a baseline. If those are unavailable, the report can only describe accessible questions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cody to Telegram. A trigger fires from one place; an action lands in another.
Cody triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Send an answer to an inline button callback, shown as a chat notification or alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message when chat permissions and service limits allow it.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary chat invite link, revoking the previous one.
Forward Message
Forward a message from a chat.
Get Chat Info
Retrieve current information about a chat.
Get Chat Administrators
Retrieve the administrators of a group or channel.
Get Chat History
Retrieve messages sent in a chat since the bot joined.
Connect any two apps with Notis in the middle.
Cody and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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