Review Cody Customer Reply Drafts in Telegram
Get a grounded first draft in the chat where your team coordinates.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a chat.
Why this helps
Repeated customer questions consume focus, while answers spread across product and policy documents.
- Draft a response from documented company knowledge.
- Send the draft to a team chat for human review.
- Flag missing information instead of guessing.
Setup
Build it in a few focused steps.
- 1Connect Cody and Telegram once in the Notis portal.
- 2Create an automation in the portal or ask Notis to create it from any channel.
- 3In one instruction, ask Cody to draft a clear response to the supplied customer question, use company knowledge, and flag anything it cannot verify before sending the draft to Telegram.
- 4Choose a webhook trigger and a run report destination.
- 5Test with one real customer question and review the draft before using it.
Questions about this workflow
Does this send the answer to the customer?
No. The listed Telegram action sends the draft to a Telegram chat for review.
What if the knowledge is incomplete?
Instruct Cody to say what it cannot verify and identify what needs checking.
What starts this workflow?
An HTTP request to the Notis webhook starts it with the customer question.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cody to Telegram. A trigger fires from one place; an action lands in another.
Cody triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Send an answer to an inline button callback, shown as a chat notification or alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message when chat permissions and service limits allow it.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary chat invite link, revoking the previous one.
Forward Message
Forward a message from a chat.
Get Chat Info
Retrieve current information about a chat.
Get Chat Administrators
Retrieve the administrators of a group or channel.
Get Chat History
Retrieve messages sent in a chat since the bot joined.
Connect any two apps with Notis in the middle.
Cody and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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