Keep a CRM trace when customer work is removed from ClickUp
If deleting a task changes the customer story, record a concise note on the contact before that context is lost.
Trigger
Task Deleted
Triggers when a task is deleted. ClickUp ships no history_items or actor info on deletes — the payload carries only the task_id and team_id.
Action
Add contact note
Add a note to a contact in activecampaign. the note will be associated with a contact as a subscriber type. the tool will first find the contact id using the provided email address and then create the note.
Why this helps
Deleted project work can erase the context a teammate needs to understand a customer decision.
- Preserve selected customer context when work is removed.
- Make task removal easier to understand during follow-up.
- Reduce reliance on memory after project cleanup.
Setup
Build it in a few focused steps.
- 1Connect ClickUp and ActiveCampaign once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel what outcome you want.
- 3In one instruction, identify which deleted customer tasks warrant a note and ensure the contact email is available in retained context.
- 4Pick the ClickUp Task Deleted trigger and choose where run reports should go.
- 5Test with one real deletion scenario and confirm the event context is sufficient.
Questions about this workflow
Does a task deletion event include the task history or actor?
No. The described delete payload carries only task_id and team_id, with no history items or actor. Supply any needed context separately or avoid creating a note that assumes details.
Can this work if the contact email is no longer available?
The note action looks up the contact by email. Notis should skip the note and report missing contact information when that email is unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Clickup to Active campaign. A trigger fires from one place; an action lands in another.
Clickup triggers
Active campaign actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add contact note
Add a note to a contact in activecampaign. the note will be associated with a contact as a subscriber type. the tool will first find the contact id using the provided email address and then create the note.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact to Automation
This tool adds an existing contact to a specific automation in activecampaign. it first looks up the contact by email address to get their id, then adds them to the specified automation using the /api/3/contactautomations endpoint.
Folder Created
Triggers when a new Folder is created.
Add Secondary Contact to Deal
This tool adds a secondary contact to an existing deal in activecampaign. if the deal has no primary contact set, this contact will be set as primary if no role is specified. the tool requires the user to have permission to manage deals and expects parameters like contact id (required), deal id (required), and role id (optional).
Folder Deleted
Triggers when a Folder is deleted.
Create Account
This tool creates a new account in activecampaign. it represents a business or organization and allows programmatic account creation. the tool requires the account name and optionally accepts parameters such as account url, owner, and custom fields.
Folder Updated
Triggers when a Folder is updated (renamed, content edited, etc.).
Create contact
Creates a new contact in activecampaign with the specified details. this action allows you to create a new contact with basic information like email, name, phone, organization details, and tags. the email address is the only required field, while all other fields are optional.
List Created
Triggers when a new List is created.
Create contact task
Create a task associated with a contact in activecampaign. this action allows you to create a new task that will be associated with a specific contact in your activecampaign account. the task can include details such as due date, title, description, and can be assigned to a specific user.
List Deleted
Triggers when a List is deleted.
Create Deal Pipeline
Creates a new deal pipeline in activecampaign. a deal pipeline is a visual representation of your sales process that helps organize and track deals through different stages. when you create a new pipeline, it automatically comes with three default stages: 'to contact,' 'in contact,' and 'follow up.'
List Updated
Triggers when a List is updated (renamed, content edited, etc.).
Create Deal Task Type
This tool creates a new deal task type in activecampaign. deal task types are used to categorize and organize tasks associated with deals, and they are an important feature for maintaining a structured task management system within the deals pipeline. this action complements the existing active campaign create deal task action by enabling the creation of custom task types that can be used when creating deal tasks.
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When this happens · Trigger
Do this · Action
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