Add customer context to Jira issues
Put the latest customer payment context beside the work it affects.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Important customer details stay buried in Chaser conversations and do not reach the delivery team.
- Preserve customer context
- Reduce app switching
- Help teams respond consistently
Setup
Build it in a few focused steps.
- 1Connect Chaser and Jira once in Notis.
- 2Create an automation named Customer context comment.
- 3Tell Notis to locate the related Jira issue and add a concise comment with the latest Chaser note, date, and requested action.
- 4Choose a webhook trigger and select a report channel.
- 5Test with one customer note.
Questions about this workflow
Will the comment support rich text?
Yes. Jira's comment action accepts Atlassian document format for rich text.
Can comments be concise?
Yes. Instruct Notis to summarize the note in a short format with only actionable context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Chaser to Jira. A trigger fires from one place; an action lands in another.
Chaser triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Chaser and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Jira.