Reply to escalated Charla conversations
Respond to urgent customer conversations with the right context attached.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Escalations lose momentum when they require manual searching and message drafting.
- Shortens response time
- Preserves conversation context
- Makes escalations easier to handle
Setup
Build it in a few focused steps.
- 1Connect Charla and Whatsapp in Notis once.
- 2Create an automation named Charla escalation replies.
- 3In one instruction, tell Notis to inspect the webhook payload and Charla conversation export, then send a contextual reply.
- 4Choose notis_webhook as the trigger and select a report channel.
- 5Test with one real escalation payload.
Questions about this workflow
Does this reply to a specific WhatsApp message?
Yes. Use the Send reply action when the payload includes the message identifier and conversation context.
Can I require approval first?
You can instruct Notis to draft only or send only when your stated conditions are met.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Whatsapp. A trigger fires from one place; an action lands in another.
Charla triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Charla and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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