Batch recurring Charla issues into Jira
Turn a day of support conversations into a focused engineering backlog.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Why this helps
Teams repeatedly discover the same issue across many chats and file duplicate tickets.
- Spot repeated problems quickly
- Create up to 50 issues in one call
- Keep duplicate reports out of the backlog
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a scheduled automation for the daily review.
- 3Tell Notis to analyze the latest Charla conversation export, group recurring defects, and bulk create distinct Jira issues with example conversations.
- 4Pick the notis_cron trigger and choose where run reports should go.
- 5Test with one real daily export.
Questions about this workflow
Will it create one ticket per conversation?
No. Ask Notis to group similar reports and create one issue per distinct problem.
What happens when there are no defects?
The run can report that no actionable issue was found without creating Jira tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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