Assign Jira work from Charla priority requests
Make urgent customer work visible to the right owner immediately.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
High value or urgent conversations wait while someone manually reroutes Jira work.
- Shorten assignment delays
- Use customer impact in routing
- Keep ownership explicit
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create an automation for priority request webhooks.
- 3Tell Notis to identify the matching Jira issue, resolve the requested owner, and assign the issue with Jira's user lookup.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real priority request.
Questions about this workflow
Can it resolve a person by email?
Yes. Jira assignment supports email or name lookup when the account can be resolved.
What if no owner is named?
Tell Notis to leave the issue unchanged and report the missing owner.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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