Find existing Jira work behind Charla themes
Check the backlog before opening another ticket for a known problem.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Search Issues Using JQL (GET)
Searches for jira issues using jql with pagination and field selection.
Why this helps
Support teams create duplicate Jira issues because related work is hard to find.
- Prevent duplicate tickets
- Surface related engineering work
- Give support a clear status
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a scheduled automation for support theme review.
- 3Tell Notis to extract actionable themes from the Charla export and search Jira with JQL for matching issues, then report the closest matches.
- 4Pick the notis_cron trigger and choose where run reports should go.
- 5Test with one real export and compare the results.
Questions about this workflow
Does this create Jira issues?
No. It searches and reports matches so you can decide whether new work is needed.
Can it use complex queries?
Yes. Ask Notis to use the GET or POST JQL search action depending on query length.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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