Keep Jira watchers relevant to support work
Reduce notification noise while preserving the people who still need updates.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Remove Watcher from Issue
Removes a user from an issue's watcher list by account id.
Why this helps
Old watchers keep receiving Jira noise after their customer support role ends.
- Reduce notification overload
- Keep watcher lists accurate
- Improve handoff clarity
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a scheduled automation for watcher cleanup.
- 3Tell Notis to review stale support issues, identify watchers no longer connected to the Charla case, and remove only those accounts.
- 4Pick the notis_cron trigger and choose where run reports should go.
- 5Test with one real stale issue.
Questions about this workflow
Can it protect required watchers?
Yes. Name protected users or roles in the instruction and require Notis to keep them.
How does it identify stale issues?
Provide a JQL scope or define staleness using the issue and Charla data available to the run.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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