Add Jira watchers for high impact Charla issues
Keep the people who need visibility close to the customer issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
Important tickets lack watchers, so updates reach the owner but miss key stakeholders.
- Improve issue visibility
- Reduce manual watcher upkeep
- Keep stakeholders informed
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create an automation for high impact webhooks.
- 3Tell Notis to resolve the stakeholder account, confirm the matching Jira issue, and add that person as a watcher.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real high impact payload.
Questions about this workflow
Can the stakeholder be identified by email?
Yes. Ask Notis to resolve the Jira account from the supplied email or display name.
What if the person already watches the issue?
Jira can safely report the existing watcher state without adding a duplicate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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