Clean outdated Jira comments with Charla evidence
Keep shared tickets readable when old customer information is no longer valid.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Delete Comment
Deletes a specific comment from a jira issue using its id and the issue's id/key; requires user permission to delete comments on the issue.
Why this helps
Incorrect comments stay visible and mislead anyone taking over the issue.
- Reduce misleading ticket history
- Keep active context clear
- Make handoffs safer
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a scheduled automation for comment hygiene review.
- 3Tell Notis to identify only comments proven obsolete by Charla data, confirm the issue and comment ids, and delete those comments.
- 4Pick the notis_cron trigger and choose where run reports should go.
- 5Test with one real obsolete comment.
Questions about this workflow
Will it delete comments automatically?
Only if your instruction authorizes deletion after the Charla evidence and ids are verified.
Can it skip uncertain comments?
Yes. Require high confidence and a report for anything ambiguous.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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