Notify Jira stakeholders about Charla outage signals
Get the right Jira watchers and owners alerted as soon as customer impact spikes.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Notification for Issue
Sends a customized email notification for a jira issue.
Why this helps
Incident signals sit in support queues while engineering stakeholders remain unaware.
- Reduce alerting delay
- Include customer impact in the message
- Keep notifications focused
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create an automation for incident signal webhooks.
- 3Tell Notis to identify the related Jira issue and send a concise notification describing the Charla impact and requested response.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real incident payload.
Questions about this workflow
Can the message be customized?
Yes. Describe the tone, recipients, and customer impact details in the instruction.
What if there is no matching issue?
Tell Notis to report the missing issue instead of notifying an unrelated ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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