Check Jira follow up against Charla evidence
Find customer questions that active Jira tickets have not answered yet.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Issue Comments
Retrieves paginated comments from a jira issue with optional ordering.
Why this helps
Teams track engineering progress in Jira but lose sight of unanswered customer concerns.
- Spot unanswered questions
- Improve ticket communication
- Create a focused follow up list
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a scheduled automation for the comment review.
- 3Tell Notis to compare recent Charla conversations with comments on matching Jira issues and report unanswered questions or outdated responses.
- 4Pick the notis_cron trigger and choose where run reports should go.
- 5Test with one real issue set.
Questions about this workflow
Will it edit comments automatically?
No. This workflow reports gaps so a person can decide the right response.
Can it limit the review to active issues?
Yes. Include the desired JQL scope in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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