Create Jira bugs from Charla escalations
Send every engineering worthy customer conversation to Jira with the context attached.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Important support issues get lost between chat transcripts and engineering queues.
- Capture the full conversation context
- Reduce manual ticket writing
- Give engineers a consistent starting point
Setup
Build it in a few focused steps.
- 1Connect Charla and Jira once in the Notis portal.
- 2Create a new automation and name the escalation workflow.
- 3Tell Notis to create a Jira bug from each webhook payload, summarizing the problem and including the conversation transcript.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real escalated Charla conversation.
Questions about this workflow
Can Notis include the Charla transcript?
Yes. Ask Notis to include the returned conversation export in the Jira description.
Can it choose a Jira project?
Tell Notis the project in your instruction, or have it ask for the project when the payload is ambiguous.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Jira. A trigger fires from one place; an action lands in another.
Charla triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Charla and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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