Find existing Charla follow-ups
Know whether a customer already has a next step before adding another meeting.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Find event
Finds events in a specified google calendar using text query, time ranges (event start/end, last modification), and event types; ensure `timemin` is not chronologically after `timemax` if both are provided.
Why this helps
Duplicate events create confusion when several people respond to the same customer issue.
- Prevents duplicate customer meetings
- Surfaces prior commitments
- Keeps follow-up history easy to review
Setup
Build it in a few focused steps.
- 1Connect Charla and Google Calendar once in Notis.
- 2Create an automation named Charla follow-up event search.
- 3Tell Notis to search Google Calendar using the customer, issue, and time range from the supplied Charla conversation, then report matching events.
- 4Choose the webhook trigger, report channel, and test it with one conversation.
Questions about this workflow
Will it create an event if none is found?
This workflow only searches and reports. Ask Notis to create one as a follow-up step if that is your preferred process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Google Calendar. A trigger fires from one place; an action lands in another.
Charla triggers
Google Calendar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Charla and Google Calendar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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