Reply to the Gmail thread behind a Charla case
Resolve the next customer step from the conversation you already have.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to email thread
Sends a reply within a specific gmail thread using the original thread's subject, requiring a valid `thread id` and correctly formatted email addresses. supports attachments via the `attachment` parameter with valid `s3key`, `mimetype`, and `name`.
Why this helps
Agents rewrite the same context when moving from Charla to an email thread.
- Preserves thread context
- Cuts response preparation time
- Makes next steps explicit
Setup
Build it in a few focused steps.
- 1Connect Charla and Gmail once in the Notis portal.
- 2Create an automation that replies to the supplied Gmail thread using Charla case details.
- 3Pick the notis_webhook trigger and send the case payload with the thread id.
- 4Choose a report channel, then test with one case where a reply is approved.
Questions about this workflow
Can I require approval first?
Yes. Instruct Notis to create a draft instead, or route the run report for review.
Does it preserve the original subject?
The Gmail thread reply action uses the original thread subject.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Gmail. A trigger fires from one place; an action lands in another.
Charla triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Charla and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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