Retrieve Gmail attachments for Charla cases
Get the file behind the customer request without hunting through Gmail.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Gmail attachment
Retrieves a specific attachment by id from a message in a user's gmail mailbox, requiring valid message and attachment ids.
Why this helps
Attachments are often the missing piece in a support investigation.
- Reduces attachment hunting
- Improves case completeness
- Speeds up investigations
Setup
Build it in a few focused steps.
- 1Connect Charla and Gmail once in the Notis portal.
- 2Create an automation that retrieves the referenced Gmail attachment and reports its details.
- 3Pick the notis_webhook trigger and send the message and attachment identifiers.
- 4Choose a report channel, then test with one real attachment.
Questions about this workflow
What identifiers are required?
The Gmail message id and attachment id must be valid and accessible.
Can it summarize the file?
Ask Notis to summarize it when the retrieved file content is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Gmail. A trigger fires from one place; an action lands in another.
Charla triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Charla and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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