Turn Charla support themes into GitHub issue labels
Send a Charla conversation export to Notis and keep GitHub issues organized by the customer problems they describe.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add labels to an issue
Adds labels (provided in the request body) to a repository issue; labels that do not already exist are created.
Why this helps
Support context gets buried, making issue triage inconsistent and slow.
- Standardize issue categorization
- Reduce manual support review
- Keep engineering context connected to customer language
Setup
Build it in a few focused steps.
- 1Connect Charla and GitHub in Notis once.
- 2Create an automation and ask Notis to analyze each received conversation export, find the related GitHub issue, and add appropriate labels.
- 3Choose a notis_webhook trigger and copy its URL into your Charla export workflow.
- 4Select a report channel, then test with one real conversation export.
Questions about this workflow
What does the webhook send?
It can send a Charla conversation export or another support payload you already produce.
Will missing labels be created?
GitHub adds labels supplied in the request when they do not already exist.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to GitHub. A trigger fires from one place; an action lands in another.
Charla triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Charla and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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