Route Charla escalations to GitHub owners
When support flags an escalation, Notis can identify the matching issue and assign the people who should act.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add assignees to an issue
Adds or removes assignees for a github issue; changes are silently ignored if the authenticated user lacks push access to the repository.
Why this helps
Escalations wait while someone manually figures out who owns the issue.
- Shorten escalation handoffs
- Make ownership visible in GitHub
- Reduce dropped customer follow-ups
Setup
Build it in a few focused steps.
- 1Connect Charla and GitHub in Notis once.
- 2Create an automation instructing Notis to inspect each escalation payload and add the appropriate assignees to the matching GitHub issue.
- 3Choose a notis_webhook trigger and provide its URL to the process that posts Charla escalations.
- 4Choose a report channel and test with one real escalation.
Questions about this workflow
Can Notis assign several people?
Yes. The GitHub action supports adding or removing multiple issue assignees.
What if the issue cannot be identified?
Ask Notis to report the unmatched escalation for manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to GitHub. A trigger fires from one place; an action lands in another.
Charla triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Charla and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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