Update agent availability from a course coverage request
When coverage changes, use a confirmed agent and schedule in the request to update Callingly availability without re-entering the change.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Agent Schedule
Tool to update an agent's availability schedule. use when you need to set or override an agent's daily availability times.
Why this helps
Coverage changes can be missed when availability lives in a separate calling system and updates depend on remembering to make them.
- Route a coverage request into an availability update.
- Reduce missed schedule changes across systems.
- Use an explicit agent id and schedule supplied with the request.
Setup
Build it in a few focused steps.
- 1Connect Callingly once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3Describe which coverage requests should update availability and include a confirmed agent id plus the daily availability times.
- 4Pick a Notis webhook as the trigger and choose where run reports should go.
- 5Test with one real coverage request and verify the agent schedule in Callingly.
Questions about this workflow
What schedule information must the request include?
Include the confirmed agent id and the days and times for the desired availability. Follow the time format accepted by your Callingly account.
Can the workflow choose an agent automatically?
Provide the agent id in the request or instruction. Notis should not guess which agent to update.
Can it update just one day?
State the intended daily availability change clearly and verify the result in Callingly after a test request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Callingly. A trigger fires from one place; an action lands in another.
Canvas triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Canvas and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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