Review Callingly call details for a course incident
When an incident or support request points to a call, retrieve the record details using its confirmed Callingly call id.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Call
Tool to retrieve details of a specific call by its id. use when you need detailed metadata of a call record after confirming call id.
Why this helps
A course issue can require a quick call review, but finding the right record across recent calls takes extra time.
- Retrieve the specific call record tied to a request.
- Keep the incident context alongside available call metadata.
- Reduce manual searching through call history.
Setup
Build it in a few focused steps.
- 1Connect Callingly once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3Describe the call lookup and include the confirmed Callingly call id and incident context in the request.
- 4Pick a Notis webhook as the trigger and choose where run reports should go.
- 5Test with one real call id and verify that the returned details match the intended call.
Questions about this workflow
What does the request need to include?
Include the confirmed Callingly call id. Add incident context if you want the report to explain why the record was requested.
Does this list all calls for a course?
No. It retrieves a specific call by id. Use the list calls action for collection searches.
Can it decide whether the call resolved the issue?
Only if the returned call metadata includes an outcome that supports that decision. Otherwise, provide the outcome separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Callingly. A trigger fires from one place; an action lands in another.
Canvas triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Canvas and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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