Escalate important Canvas discussion messages by phone
Surface discussion messages that need a human decision with a direct call to the instructor, using criteria you provide.
Trigger
New Canvas Discussion Message
Polls Canvas discussion topics for new messages.
Action
Make a phone call from agent
Initiate calls
Why this helps
Important course questions can get buried in discussion threads while instructors are focused elsewhere.
- Bring selected messages to the instructor's attention
- Reduce repeated checking of discussion threads
- Keep escalation criteria explicit in the automation instruction
Setup
Build it in a few focused steps.
- 1Connect Canvas and Bolna once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, or use Automations, New Automation in the portal.
- 3In one instruction, define which messages warrant a call, identify the instructor recipient, and specify the Bolna agent and call purpose.
- 4Pick the New Canvas Discussion Message trigger and choose where run reports should go.
- 5Test with one real discussion message and confirm the instructor recipient and escalation criteria.
Questions about this workflow
Will every new message trigger a call?
Tell Notis what kinds of messages should prompt a call. The event polls for new messages, but any prioritization criteria need to be included in your instruction.
Does the event include an instructor phone number?
The event description does not specify a phone number. Provide an approved number source or otherwise ensure the recipient number is available to Bolna.
Can the agent resolve the student's issue?
The listed action initiates a call. Describe a limited alert or handoff purpose, and do not assume the agent can change Canvas course content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Bolna. A trigger fires from one place; an action lands in another.
Canvas triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Canvas Assignment Graded
Polls Canvas for newly graded submissions for a specific assignment.
Fetch all batches by agent id
List all batches for agent
New Canvas Assignment Submission
Polls Canvas for new submissions to a specific assignment.
Get all agents
List all agents
New Canvas Discussion Message
Polls Canvas discussion topics for new messages.
Get all phone numbers
List all phone numbers for your account
New Canvas Discussion Topic
Polls a Canvas course for new discussion topics.
Get execution by id
Retrieve specific execution by `execution id`
New Course Created for User
Polls Canvas for newly created courses for a specific user.
Make a phone call from agent
Initiate calls
New Canvas File Upload
Polls a Canvas course for new file uploads.
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Canvas and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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