Give support requests useful Backendless user context
Start support triage with the user record already in view.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Find User by ID
Tool to retrieve user information by id. use when you need to fetch details for a specific user after you have their objectid.
Why this helps
Support requests often take extra steps when the responder has to locate the user profile first.
- Retrieve a user record from a supplied ID
- Give responders a concise context summary
- Reduce manual profile searching
Setup
Build it in a few focused steps.
- 1Connect Backendless once in Notis.
- 2Create an automation in the portal or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to find the user by the ID in the incoming request and summarize only relevant details.
- 4Choose a Notis webhook trigger and connect your support request sender to its endpoint.
- 5Choose where run reports go, then test with one real request.
Questions about this workflow
What does the request need?
It needs the Backendless user ID, typically the object's ID, to look up.
Does this change the user record?
No. Find User by ID retrieves user information for support context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Backendless. A trigger fires from one place; an action lands in another.
Canvas triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Canvas and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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